Refund policy

1. The rule

This policy covers the plans LuKas Holdings sp. z o.o. sells under the Local SIM South Africa brand, through the BaobabSIM store. You are refunded in full if the eSIM is not delivered, or if it does not work and we cannot fix it.

2. What is not refunded

A change of mind is not refunded. Once a working eSIM has been delivered, the sale stands.

3. How to ask

To ask for a refund, write to contact@baobabsim.com with the link to your order page, or with the email address you paid with and the payment date. If the line will not connect, include the phone model and screenshots of the mobile data settings, so we can try to fix it first.

4. Where the money goes

The refund goes back to the card you paid with. Your bank decides when it appears.

5. Whose policy applies

Orders are placed and refunded on BaobabSIM, where you pay; its refund policy applies to your order and follows the same rule. The English refund policy is the binding text.